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Terms & Conditions

Changes to Terms and Conditions

We may update or alter these terms and conditions at any time without prior notice. Continued use of shop.company.com and shop.beetle.com.sg after such modifications constitutes your acceptance of the revised terms. We advise you to periodically review these terms whenever you visit our site.

Limitation of Liability

To the fullest extent permitted by applicable law, Aphoba shall not be liable for any damages, including but not limited to:

  1. Indirect, Incidental, or Consequential Damages

    • Loss of profits, revenue, business, or anticipated savings.
    • Damages arising from the inability to use the Site or purchase products.
    • Loss of data or goodwill.

  2. Product-Specific Issues

    • Variations in product color, texture, or minor manufacturing imperfections.
    • Delays or failures in delivery caused by third-party services or circumstances beyond our control (e.g., weather, customs).

  3. User Conduct

    • Any damages or losses resulting from misuse of our products or violation of these Terms and Conditions.

  4. Maximum Liability

    • Our total liability for any claim arising from your use of the Site, purchase of our products, or interaction with our brand will not exceed the amount you paid for the product(s) in question.
Copyright and Trademark
  • All content on the Aphoba website and related platforms, including but not limited to text, images, graphics, logos, designs, product descriptions, videos, and software, is the exclusive property of Aphoba or its licensors and is protected under applicable copyright laws.
  • Unauthorized reproduction, distribution, modification, or use of any content from our website or materials is strictly prohibited without prior written consent from Aphoba.

2. Trademarks

  • The name “Aphoba”, its logo, tagline, and any associated brand elements are registered trademarks or pending trademarks of Aphoba.
  • Unauthorized use of our trademarks, including in domain names, advertisements, or other materials, is prohibited and may result in legal action.
  • All other trademarks, product names, or company names referenced on our website are the property of their respective owners and are used for identification purposes only.

3. Intellectual Property Rights

  • The purchase of products from Aphoba does not grant you any rights to copy, reproduce, or otherwise exploit any of our intellectual property.
  • You may use our content solely for personal, non-commercial purposes as permitted under these Terms and Conditions.
Products, Content, and Specifications

At Aphoba, we strive to provide detailed and accurate information about our products to help you make informed purchasing decisions. However, please review the following policies regarding product content and specifications:

1. Product Descriptions
  • We make every effort to ensure that product descriptions, images, and details on our website are accurate, complete, and up-to-date.
  • However, slight variations in color, texture, or appearance may occur due to differences in screen displays or natural materials used in production.
2. Material and Composition
  • Each product includes information about the materials used, care instructions, and additional details to ensure durability and satisfaction.
  • For questions about product materials or specifications not listed, feel free to contact our support team at customersupport@aphoba.com.
3. Sizing and Fit
  • We provide size guides for all apparel to help you select the best fit.
  • If you are unsure about sizing, we recommend reaching out to our team before placing your order.
4. Product Availability
  • All products are subject to availability.
  • If an item is out of stock after you place your order, we will notify you promptly and provide alternatives or a refund.
5. Product Variations
  • Products may have slight design or manufacturing variations due to the handmade or limited-edition nature of certain items. These variations are not considered defects.
6. Accuracy Disclaimer

While we strive for accuracy, Aphoba does not warrant that product descriptions or other content on the website are error-free. In the event of a significant error, we reserve the right to correct it and offer you appropriate remedies (e.g., order cancellation or adjustment).

Shipping Limitations

At Aphoba, we aim to deliver our products to as many customers as possible. However, certain limitations may apply due to logistical, regulatory, or geographic factors. Please review the following shipping limitations:

1. Geographic Restrictions
  • Domestic Shipping: We deliver to most locations within [Insert Country Name]. Remote or restricted areas may incur additional delivery times or charges.
  • International Shipping: Available to select countries. Shipping availability and rates vary by location. Some countries may be excluded due to import/export regulations.
2. Restricted Items
  • Certain items may not be eligible for international shipping due to regulatory restrictions on specific materials or product types.
3. Delivery Address Limitations
  • We do not deliver to P.O. Boxes, military bases, or addresses restricted by local laws.
  • Customers are responsible for providing accurate and complete delivery information.
4. Delays and External Factors
  • Delivery times are estimates and may vary due to customs clearance, natural disasters, strikes, or other unforeseen circumstances beyond our control.
  • We are not liable for delays caused by third-party carriers or customs processes.
5. Import Duties and Taxes
  • For international orders, customers are responsible for any additional charges such as import duties, taxes, or customs fees levied by their country.
6. Shipping Carrier Availability
  • We work with trusted shipping partners; however, carrier availability may vary by region. We reserve the right to change the shipping provider at our discretion.
Exchange and Refund Policy (Aphoba.com)

At Aphoba, we want you to love what you ordered! However, if you’re not completely satisfied, we offer a simple return and exchange process to ensure you get the right fit or item. Please read the following guidelines carefully:

1. Returns

1.1 Eligibility

  • You can return items within 7 days from the date of receipt.
  • The item must be unused, unwashed, and in original condition (tags still attached, packaging intact).
  • The item must not be part of a final sale or limited edition collection, as these are non-returnable.

1.2 Process

  • To initiate a return, please contact our customer service at [Insert Contact Email] or call us at [Insert Phone Number] to request a return authorization (RA) number.
  • Include the original order number and a brief explanation of why you wish to return the item(s).
  • Once approved, you will receive instructions on how to return the item, including the return shipping address.
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

1.3 Refunds

  • Once we receive the returned item, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to a fault on our part.
2. Exchanges

2.1 Eligibility

  • Exchanges are allowed for items of the same style but a different size or color, subject to availability.
  • To initiate an exchange, please follow the same process as for returns and indicate that you would like to exchange the item for a different size or color.
  • Exchanges must be requested within 7 days from the date of receipt.

2.2 Process

  • Upon receiving your return request and RA number, we will confirm the availability of the requested size/color.
  • If the desired exchange item is in stock, we will ship the new item as soon as the returned item is received.
  • Customers are responsible for the return shipping cost for exchanges unless the exchange is due to an error on our part (e.g., wrong item shipped, defective products).
  • If the desired exchange item is out of stock, we will process a full refund or offer an alternative.

3. Defective or Damaged Items

3.1 Eligibility

  • If the item you received is defective, damaged, or incorrect, please contact us within 7 days of receiving the product to request a return or exchange.
  • We will provide a prepaid shipping label for the return of the defective item.

3.2 Process

  • Once we verify the issue, we will either send a replacement item or issue a full refund, including shipping costs.
4. Non-returnable Items

The following items cannot be returned or exchanged:

  • Final sale items (e.g., discounted or promotional items).
  • Intimate or personal use items (e.g., undergarments, swimwear).
  • Custom or personalized items.
5. Late Returns
  • Items returned after the 7-day return window will not be eligible for a refund or exchange.
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